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Note from Managing Editor, Mali Schantz-Feld: In daily professional life, much time and effort is spent developing clinical expertise and efficient business practices. While these skills improve patient care and create a positive office environment, we have discovered that humanitarian efforts not only correct the dental condition, but also touch the hearts of the […]
Read ArticleGary Johnson Explains The Elements Of The “Wow Experience: I have the opportunity to lecture to thousands of dentists and orthodontic staff around the country. In my lectures, one of the areas I emphasize is providing the “WOW” experience. While many practices do a wonderful job providing a great clinical experience, my research shows that
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